Introduction: JotForm vs. SurveyMonkey in Survey and Feedback Tools
JotForm and SurveyMonkey are two of the most popular tools for conducting surveys and gathering feedback. While JotForm primarily focuses on online form creation with robust features for data collection, SurveyMonkey excels in creating detailed surveys and analyzing responses. Users commonly consider these tools for their user-friendly interfaces, customizable options, and ability to collect valuable insights from respondents.
To help users decide between the two, critical comparison aspects include:
- Features: Examining the tools’ functionalities, such as question types, templates, and integration options.
- Pricing: Comparing subscription plans and overall value for various user needs.
- Ease of Use: Evaluating the intuitiveness of the platforms and learning curve for new users.
- Analytics and Reporting: Reviewing capabilities for data analysis, visualization, and actionable insights.
These factors will guide potential users in selecting the tool that best fits their survey and feedback needs.
JotForm VS SurveyMonkey: Which tool is the most popular?
| Tool | Number of Reviews | Average Rating | Positive Reviews | Neutral Reviews | Negative Reviews |
|---|---|---|---|---|---|
| JotForm | 40 | 4.83 | 39 | 1 | 0 |
| SurveyMonkey | 34 | 2.91 | 18 | 0 | 16 |
JotForm is the most popular tool, with the highest number of reviews (40) and an average rating of 4.83. It received a predominantly positive response, with only one neutral and no negative reviews.
In contrast, SurveyMonkey is the least popular tool in this comparison, receiving 34 reviews with a significantly lower average rating of 2.91. The majority of its reviews are negative, totaling 16, alongside 18 positive reviews.
JotForm and SurveyMonkey: Quick Comparison Overview
| Feature/Aspect | Ahrefs | SEMrush |
|---|---|---|
| Primary Features | – Site Explorer – Keyword Explorer – Backlink Checker – Content Explorer – Rank Tracker |
– Keyword Research – Site Audit – Position Tracking – Content Analyzer – Marketing Insights |
| Target Audience | – SEO professionals – Digital marketers – Agencies focusing on content marketing and backlink analysis |
– Digital marketers – SEO experts – Content marketers – Social media marketers and PPC specialists |
| Main Advantages | – Robust backlink analysis – Comprehensive keyword data – Intuitive user interface – Constantly updated index |
– All-in-one digital marketing tool – Extensive competitor analysis – Wide array of tools for SEO and PPC – Integrated social media management |
| Core Value Proposition | Focused on providing in-depth SEO insights, particularly strengths in backlink profiles and organic keyword rankings. Ideal for users prioritizing content strategy and link-building efforts. | Offers a holistic view of digital marketing, making it easier to manage all aspects of online presence through an extensive range of tools for SEO, PPC, and social media marketing. |
| Ideal Use Cases | – Conducting comprehensive link audits – Developing effective content strategies – Tracking backlinks and organic rankings – Keyword planning for SEO campaigns |
– Managing and optimizing PPC campaigns – Conducting competitive analysis for market positioning – Comprehensive content analytics and SEO tracking – Social media metrics and management |
Most liked vs most disliked features of JotForm and SurveyMonkey
| Feature | JotForm | SurveyMonkey |
|---|---|---|
| Most Liked Features | – User-friendly setup and form management | – Intuitive and easy to navigate |
| – Personalization options and conditional logic | – Cost-effective for small businesses and non-profits | |
| – Convenient mobile app for on-the-go management | – Professionally designed, customizable templates | |
| – Ability to convert PDF forms into web forms | – Robust data analysis features and detailed statistics | |
| – High ratings for prompt customer support | – Available support guides for troubleshooting | |
| Most Disliked Features | – Issues with widgets on certain platforms | – Important options may not be easily visible |
| – Distorted logos and elements on smaller devices | – High pricing concerns, especially for non-profits | |
| – Missing features for archiving submissions | – Calls for more diverse functionalities and templates | |
| – High enterprise pricing for large user volumes | – Challenges with formatting complex question types | |
| – Formatting issues with handwriting and font transfer | – Lack of instructional guides for new users |
Key Features of JotForm vs SurveyMonkey
Key Features of JotForm and SurveyMonkey for Survey and Feedback Tools
Both JotForm and SurveyMonkey are popular tools for creating surveys and gathering feedback. Each platform offers unique features that cater to various user needs. Below is a comparison of key features, their benefits, and unique aspects of both brands.
JotForm
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Drag-and-Drop Form Builder
- Benefit: Users can easily create forms and surveys without any coding knowledge.
- Unique Aspect: The intuitive interface makes it accessible for beginners, while also being powerful enough for experienced users who want advanced customization.
-
Templates and Themes
- Benefit: A wide range of pre-designed templates saves time in form creation and adheres to professional aesthetics.
- Unique Aspect: JotForm offers customizable themes, allowing users to match their forms to their branding easily.
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Conditional Logic
- Benefit: With conditional logic, users can create dynamic forms that show or hide questions based on previous answers, leading to a more relevant user experience.
- Unique Aspect: This feature empowers users to personalize the survey flow, which can enhance insights gained from responses.
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Payment Integrations
- Benefit: JotForm supports multiple payment processors, enabling users to accept payments directly through their forms.
- Unique Aspect: This feature is ideal for businesses that want to combine feedback with financial transactions, such as registrations or donations.
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Collaboration Tools
- Benefit: Teams can work together on forms and surveys in real time, facilitating better collaboration and ensuring that all inputs are considered.
- Unique Aspect: JotForm offers various ways to share forms with team members for feedback and improvement before finalization.
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Advanced Analytics
- Benefit: Users can track response rates and analyze data within the platform.
- Unique Aspect: JotForm’s analytics can be visualized in various formats, helping users derive insights more effectively.
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Integrations
- Benefit: With a large number of third-party integrations (e.g., Google Sheets, Mailchimp), JotForm connects seamlessly with other tools users may already be using.
- Unique Aspect: The extent of integration options makes it a versatile choice for various business models.
SurveyMonkey
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Survey Templates & Question Bank
- Benefit: A robust library of questions and survey templates facilitates the quick creation of effective surveys.
- Unique Aspect: SurveyMonkey is renowned for its extensive library, which helps users design scientifically valid surveys.
-
Custom Branding
- Benefit: Users can customize the look and feel of surveys to align with their brand, enhancing credibility and professionalism.
- Unique Aspect: The degree of customization available is particularly focused on maintaining brand identity.
-
Survey Logic and Pathing
- Benefit: Advanced skip logic allows users to create customized survey paths based on respondents’ answers.
- Unique Aspect: SurveyMonkey’s logic capabilities are particularly strong, enabling users to design complex surveys intuitively.
-
Data Analysis Tools
- Benefit: Built-in tools for data analysis make it easy to interpret response data.
- Unique Aspect: SurveyMonkey offers robust analytics features, including sentiment analysis and benchmarking against industry standards.
-
Mobile Compatibility
- Benefit: Surveys can be easily accessed and completed on mobile devices, increasing response rates.
- Unique Aspect: SurveyMonkey has optimized its platform for mobile usage, ensuring an engaging user experience across various devices.
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Collaboration Features
- Benefit: Teams can collaborate in real-time, making it easier to gather input from multiple stakeholders.
- Unique Aspect: SurveyMonkey’s collaboration tools enable users to comment and provide feedback directly within surveys, streamlining teamwork.
-
Integrations and Automation
- Benefit: SurveyMonkey integrates smoothly with numerous applications, automating workflows for data collection and analysis.
- Unique Aspect: Its emphasis on automation can greatly enhance efficiency, especially in large organizations or teams.
Summary
Both JotForm and SurveyMonkey offer a comprehensive set of features for creating surveys and gathering feedback, each excelling in different aspects. JotForm is distinguished by its customization capabilities and advanced payment features, while SurveyMonkey is noted for its robust question library and analytical tools. The choice between the two will largely depend on user needs, whether they prioritize design flexibility, advanced logic, or in-depth data analysis.
JotForm vs SurveyMonkey Pricing Comparison
| Feature/Plan | JotForm | SurveyMonkey |
|---|---|---|
| Free Plan | ✓ Basic forms | ✓ Basic surveys |
| 5 Forms | 10 Questions per survey | |
| 100 Monthly Submissions | 40 Responses per survey | |
| 100 MB Storage | Limited templates | |
| Bronze Plan | $34/month (billed annually at $29/month) | $25/month (billed annually at $22/month) |
| 25 Forms | Unlimited questions | |
| 1,000 Monthly Submissions | 1,000 Responses per month | |
| 1,000 MB Storage | Basic reporting | |
| Custom branding | ||
| Silver Plan | $39/month (billed annually at $49/month) | $32/month (billed annually at $29/month) |
| 100 Forms | Unlimited questions | |
| 10,000 Monthly Submissions | 10,000 Responses per month | |
| 10 GB Storage | Advanced reporting | |
| Payment integrations | A/B testing | |
| Gold Plan | $99/month (billed annually at $79/month) | $99/month (billed annually at $64/month) |
| unlimited Forms | Unlimited questions | |
| 100,000 Monthly Submissions | 100,000 Responses per month | |
| 100 GB Storage | Custom branding | |
| White labeling | Advanced Reporting | |
| API access | Survey customizations | |
| Enterprise Plan | Custom Pricing | Custom Pricing |
| Advanced features | Robust analytics | |
| Dedicated account manager | Unlimited features | |
| Compliance & Security | Compliance & Security | |
| Free Trial | No | 14-Day Free Trial |
Main Differences:
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Form vs Survey Focus: JotForm is focused on form creation, while SurveyMonkey emphasizes survey functionality.
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Response Limits: JotForm offers free forms with a higher response cap (100/month in free plan) compared to SurveyMonkey (40 responses).
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Storage Options: JotForm provides more storage at lower tiers (e.g., 1,000 MB for Bronze) unlike SurveyMonkey which has limited storage in the free and Bronze plans.
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Customization and Branding: JotForm offers more features for branding at higher tiers than SurveyMonkey.
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Annual Billing Discounts: Both platforms provide discounts for annual billing, but the percentage and plans differ.
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Free Trial Availability: SurveyMonkey offers a 14-day free trial for their paid features, whereas JotForm does not offer a trial for paid plans.
Conclusion
JotForm and SurveyMonkey cater to different needs with distinct pricing strategies. JotForm emphasizes form creation with generous upload limits and certain customization features, while SurveyMonkey focuses on robust survey capabilities with unique testing and analytical tools.
Support Options Comparison: JotForm vs SurveyMonkey
| Feature | JotForm | SurveyMonkey |
|---|---|---|
| Live Chat | Available during business hours. | Not available. |
| Phone Support | Not available. | Available for certain plans only. |
| Documentation | Comprehensive help center with articles and guides. | Detailed help center with articles, FAQs, and guides. |
| Webinars/Tutorials | Offers webinars and video tutorials. | Provides tutorials and walkthrough videos. |
| User Community | Active user forum for additional support. | Community forums available for user interaction. |
| Email Support | Email support is available. | Email support available for all users. |
Analysis: JotForm provides live chat support and an active community forum, which can enhance user interaction, while SurveyMonkey restricts direct contact to phone support for specific plans only. Both offer extensive documentation. Webinars and tutorials are available on both platforms, enabling users to enhance their onboarding experience.
Unique Features of JotForm Vs SurveyMonkey
| Feature | JotForm | SurveyMonkey | Added Value and Why it Matters |
|---|---|---|---|
| Drag-and-Drop Form Builder | Intuitive form builder with customizable elements. | Limited to predefined templates. | JotForm allows users to create fully customized forms quickly, catering to specific needs without advanced design skills. |
| Conditional Logic | Advanced conditional logic options for forms. | Basic skip logic available. | Enhanced user experience by displaying relevant questions based on previous answers, increasing response accuracy and engagement. |
| Payment Integrations | Supports hundreds of payment gateways. | Offers limited payment options. | Facilitates seamless transactions within forms, which is essential for businesses needing direct payments through surveys. |
| Form Widgets | Extensive library of widgets for enhanced functionality. | Limited widget options. | Additional interactive features like calendars and file uploads provide richer data collection and engagement. |
| Collaboration Tools | Real-time collaboration and sharing options. | Basic collaboration features. | Teams can work simultaneously on form creation, improving efficiency and reducing time to deployment. |
| Submissions Management | Detailed analytics and reporting features built-in. | Basic analytics available. | Advanced reporting options enable deeper insights into responses, enhancing decision-making processes. |
| PDF Generation | Automatically generates PDF forms. | No PDF generation option. | Automatically creates PDFs for documentation and record-keeping, streamlining post-survey processes. |
| Branding Options | High degree of customization for branding. | Limited branding capabilities. | Stronger brand identity integration leads to better respondent trust and recognition during surveys. |
| Mobile Responsive Design | Forms are fully mobile-responsive out of the box. | Mobile optimization varies. | Ensures high accessibility across various devices, increasing response rates from mobile users. |
| Form Templates | Hundreds of reusable templates available for various industries. | Extensive library of pre-designed templates. | While both offer templates, JotForm’s extensive and niche-specific selection can significantly speed up form creation for unique industries. |
These unique features from JotForm provide flexibility, customization, and functionality that can meet diverse user needs, making it a compelling choice over SurveyMonkey for certain projects.
