SurveyMonkey and JotForm stand out as leading tools in the realm of survey and feedback collection. Both platforms serve the main purpose of creating online surveys that gather insights, opinions, and experiences from users. While SurveyMonkey is frequently recognized for its robust analytics and extensive survey templates, JotForm is lauded for its customization capabilities and versatile form-building options.
Users commonly consider these tools for their user-friendly interfaces, ability to conduct market research, customer satisfaction assessments, or internal feedback collections. Each platform caters to different needs and preferences, making it essential to evaluate their differences.
Key comparison aspects include:
- Features: Both offer a range of templates, but SurveyMonkey excels in analytics, whereas JotForm emphasizes design and customization.
- Pricing: Both tools offer free plans, but their pricing structures vary based on functionalities and team needs.
- Ease of Use: SurveyMonkey is often perceived as more straightforward for quick surveys, while JotForm offers a more intuitive drag-and-drop form builder for more intricate forms.
Understanding these aspects can help users make an informed decision based on their specific survey needs and goals.
SurveyMonkey VS JotForm: Which tool is the most popular?
| Tool | Number of Reviews | Average Rating | Positive Reviews | Neutral Reviews | Negative Reviews |
|---|---|---|---|---|---|
| JotForm | 40 | 4.83 | 39 | 1 | 0 |
| SurveyMonkey | 34 | 2.91 | 18 | 0 | 16 |
JotForm is the most popular tool, with a higher number of reviews (40) and a significantly better average rating of 4.83. It received predominantly positive feedback, with 39 out of 40 reviews being positive. In contrast, SurveyMonkey is the least popular, tallying 34 reviews with an average rating of only 2.91, including 16 negative reviews.
SurveyMonkey and JotForm: Quick Comparison Overview
| Feature/Aspect | Ahrefs | SEMrush |
|---|---|---|
| Primary Features | – Site Explorer – Keyword Explorer – Backlink Checker – Content Explorer – Rank Tracker |
– Keyword Research – Site Audit – Position Tracking – Content Analyzer – Marketing Insights |
| Target Audience | – SEO professionals – Digital marketers – Agencies focusing on content marketing and backlink analysis |
– Digital marketers – SEO experts – Content marketers – Social media marketers and PPC specialists |
| Main Advantages | – Robust backlink analysis – Comprehensive keyword data – Intuitive user interface – Constantly updated index |
– All-in-one digital marketing tool – Extensive competitor analysis – Wide array of tools for SEO and PPC – Integrated social media management |
| Core Value Proposition | Focused on providing in-depth SEO insights, particularly strengths in backlink profiles and organic keyword rankings. Ideal for users prioritizing content strategy and link-building efforts. | Offers a holistic view of digital marketing, making it easier to manage all aspects of online presence through an extensive range of tools for SEO, PPC, and social media marketing. |
| Ideal Use Cases | – Conducting comprehensive link audits – Developing effective content strategies – Tracking backlinks and organic rankings – Keyword planning for SEO campaigns |
– Managing and optimizing PPC campaigns – Conducting competitive analysis for market positioning – Comprehensive content analytics and SEO tracking – Social media metrics and management |
Most liked vs most disliked features of SurveyMonkey and JotForm
| Feature | SurveyMonkey | JotForm |
|---|---|---|
| Most Liked Features | – Intuitive and easy to navigate | – Very user-friendly for form setup |
| – Cost-effective for small businesses and non-profits | – Easy management of submissions | |
| – Professionally designed, customizable templates | – Personalization and conditional logic capabilities | |
| – Robust data analysis features | – Convenient mobile app for on-the-go management | |
| – Helpful support guides for troubleshooting | – Effective customer support | |
| Most Disliked Features | – Important options difficult to locate | – Widget issues on certain platforms |
| – High pricing, especially impactful for non-profits | – Distortion of logos and elements on smaller devices | |
| – Lack of diverse functionalities and templates | – Missing archiving features for form submissions | |
| – Challenges with formatting complex question types | – High enterprise pricing for large user volumes | |
| – Need for better instructional guides for new users | – Handwriting and font transfer issues from PDFs |
Key Features of SurveyMonkey vs JotForm
Sure! Here’s a comparison of the key features of SurveyMonkey and JotForm, both of which are popular survey and feedback tools:
SurveyMonkey
-
Survey Creation:
- User-Friendly Interface: SurveyMonkey offers a drag-and-drop interface that simplifies the survey creation process, allowing users to easily design surveys without extensive technical knowledge.
- Pre-built Templates: Users can choose from hundreds of customizable templates tailored for different purposes, saving time and providing inspiration.
-
Question Types:
- Diverse Formats: Offers various question types including multiple choice, rating scales, open-ended questions, and more, allowing users to gather different types of data.
- Logic Features: Users can employ skip logic, branching, and piping to create personalized survey experiences, enhancing respondent engagement.
-
Distribution Channels:
- Multi-channel Distribution: Surveys can be shared via email, social media, or embedded on websites, making it easy to reach a wider audience.
- QR Code Integration: The ability to generate QR codes for surveys ensures easy access for respondents, particularly in physical venues.
-
Data Analysis Tools:
- Real-time Analytics: Users receive immediate feedback with real-time data analytics, enabling timely decision-making based on responses.
- Custom Reporting: Users can create customized reports with visual representations of data like charts and graphs, making insights easier to understand.
-
Collaboration Features:
- Team Collaboration Tools: Users can collaborate with team members by sharing surveys and dashboards, facilitating teamwork on projects.
-
Integrations:
- Third-Party Integrations: SurveyMonkey provides integrations with various apps and platforms (e.g., Salesforce, MailChimp), allowing users to leverage their existing tools for enhanced functionality.
Unique Aspects of SurveyMonkey:
- Market Research Tools: It offers specialized features geared toward market research, including audience targeting and benchmarking tools, making it beneficial for businesses looking for deeper insights.
- Mobile Optimization: SurveyMonkey ensures that surveys are mobile-friendly, enhancing user engagement across different devices.
JotForm
-
Form Builder:
- Drag-and-Drop Builder: Similar to SurveyMonkey, JotForm features an intuitive drag-and-drop interface suitable for users of all skill levels.
- Advanced Form Elements: Includes a wide variety of form fields such as payment integration, file uploads, and widgets, making it versatile beyond surveys (e.g., for registrations or applications).
-
Templates & Themes:
- Extensive Template Library: JotForm provides thousands of customizable templates for various applications, simplifying the form design process for diverse needs.
- Themes & Styles: Users can inject branding into their forms with customizable themes and styles, enhancing brand recognition.
-
Integrations:
- Wide Range of Integrations: JotForm integrates with numerous third-party applications (e.g., Google Sheets, Dropbox, PayPal), streamlining workflows by automating data transfer.
-
Data Management:
- Cloud Storage: JotForm securely stores all submissions in the cloud, ensuring data safety and easy access for users.
- Submissions Management: Users can manage, filter, and analyze submissions right from their JotForm dashboard, making data handling efficient.
-
Conditional Logic:
- Smart Forms: JotForm supports conditional logic, enabling users to show or hide fields based on previous answers, which results in more relevant and engaging forms.
-
Collaboration Features:
- Multi-user Access: JotForm offers options for multiple users to work on a single form, which is beneficial for teams coordinating on larger projects.
Unique Aspects of JotForm:
- Payment Collection Features: JotForm has robust payment collection capabilities embedded within forms, allowing users to accept payments directly through their forms.
- HIPAA Compliance: Offers a HIPAA-compliant version for healthcare professionals, ensuring the security and privacy required in handling sensitive data.
Summary
Both SurveyMonkey and JotForm provide powerful survey and feedback tools with their own unique strengths:
- SurveyMonkey excels in market research capabilities and data analytics,
- while JotForm stands out with versatile form-building options and payment integration.
The choice between the two largely depends on user needs—whether they require advanced analytics or versatile form capabilities.
SurveyMonkey vs JotForm Pricing Comparison
| Feature/Plan | SurveyMonkey Pricing | JotForm Pricing |
|---|---|---|
| Free Tier | Unlimited surveys, 10 questions/survey, 100 responses/month. | Unlimited forms, 5 submissions/month, JotForm branding. |
| Basic Plan ($25/mo) | 3 surveys, 25 questions/survey, 1,000 responses/month, Basic reporting. | Unlimited forms, 100 submissions/month, JotForm branding, 1 GB storage. |
| Standard Plan ($32/mo) | 10 surveys, 50 questions/survey, 5,000 responses/month, Advanced reporting features. | Unlimited forms, 1,000 submissions/month, JotForm branding, 10 GB storage, payment integrations, conditional logic. |
| Advanced Plan ($99/mo) | 20 surveys, 100 questions/survey, 25,000 responses/month, Custom branding. | Unlimited forms, 10,000 submissions/month, JotForm branding, 100 GB storage, HIPAA compliance available. |
| Premium Plan ($119/mo) | Unlimited surveys, 150 questions/survey, 50,000 responses/month, Priority support, and API access. | Unlimited forms, 100,000 submissions/month, JotForm branding, 1 TB storage, HIPAA compliance, white label option. |
| Annual Subscription | Save 16% per month on annual billing. | Save 20% on annual billing. |
| Free Trial | No free trial, limited features in free tier. | 5 submissions on the free tier, free trial available on paid plans. |
| Special Discounts | Education and non-profit discounts available. | Discounts for non-profits and students. |
Main Differences in Offerings:
- Submission Limitations: JotForm generally offers higher submission limits across its tiers compared to SurveyMonkey, especially in the paid plans.
- Features: SurveyMonkey focuses on advanced analytics and more sophisticated reporting tools, while JotForm provides a more extensive suite of form-building features, including payment processing and custom integrations.
- Customization and Branding: SurveyMonkey includes custom branding options in higher tiers, whereas JotForm supports branding in all paid plans, alongside a white-label option at the top tier.
- Ease of Use: JotForm is recognized for its intuitive drag-and-drop form builder, which may be advantageous for users seeking simple set-up processes.
Support Options Comparison: SurveyMonkey vs JotForm
| Feature | SurveyMonkey | JotForm |
|---|---|---|
| Live Chat | Available during business hours for paid plans. | 24/7 live chat support available for all users. |
| Phone Support | Only available for users on certain paid plans; not widely available. | Offers dedicated phone support for all users. |
| Documentation | Comprehensive help center with articles and FAQs covering various topics. | Extensive knowledge base with detailed articles and FAQs. |
| Webinars | Offers occasional webinars as part of their resources. | Regularly scheduled webinars for user training and product updates. |
| Tutorials | Video tutorials available but less comprehensive than JotForm. | Abundant tutorial videos that cover various features and use cases. |
This comparison highlights the differences in support options between SurveyMonkey and JotForm, showcasing the strengths of each platform in customer assistance and educational resources.
Unique Features of SurveyMonkey Vs JotForm
| Feature | SurveyMonkey | JotForm | Added Value / Decision Factors |
|---|---|---|---|
| Survey Logic & Branching | Offers advanced branching and skip logic to tailor surveys based on responses. | Provides conditional logic to create personalized forms. | Enhances respondent experience by making surveys relevant, potentially increasing completion rates. |
| Real-Time Collaboration | Allows multiple users to collaborate on survey creation in real-time. | Offers multiple users the ability to work on forms together simultaneously. | Facilitates teamwork and reduces time spent in creating and revising surveys/forms, increasing efficiency. |
| Customizable Templates | Provides a wide range of customizable templates with pre-designed questions. | Features thousands of ready-made templates across various industries. | Speeds up the survey/form creation process and ensures professional quality, reducing the barrier to entry for users. |
| Advanced Reporting | Delivers extensive data analysis options with built-in reporting tools. | Offers visual and widget-based reporting in addition to standard reports. | Helps users derive insights quickly, making it easier to present findings to stakeholders. |
| Integrations | Integrates with many popular tools, including Slack and Trello. | Offers a wide selection of integrations, including payment gateways. | Streamlines workflows and enhances usability by linking to other preferred tools, facilitating data collection and analysis. |
| Mobile Optimization | Surveys automatically adjust for mobile devices, ensuring accessibility. | Forms are fully responsive and can be designed for mobile-specific needs. | Ensures a wider reach as mobile users are able to access surveys easily, thus increasing response rates. |
| Question Variety | Supports a diverse array of question types beyond standard formats. | Includes unique question types like quizzes and assessment tools. | Allows for creative survey/form designs and enables more engaging respondent interactions. |
| Data Export Options | Provides multiple data export formats (CSV, PDF, PPT, etc.). | Offers unique export options, including to Google Sheets and CSV. | Enhances flexibility in data handling, making it easier to analyze in preferred software and facilitate integration into existing systems. |
| Survey Distribution | Offers a variety of methods for survey distribution, including email and social sharing. | Specializes in form embedding and offers unique publishing options. | Increases opportunities for reaching target audiences effectively through various channels. |
| Multi-Language Support | Supports surveys in multiple languages to cater to diverse populations. | Allows users to create forms in multiple languages seamlessly. | Expands reach to non-English speakers, ensuring inclusivity and maximizing participant engagement. |
Most frequently asked questions about SurveyMonkey vs JotForm
What are the key differences between JotForm and SurveyMonkey?
JotForm is often praised for its customizable form-building capabilities, while SurveyMonkey is recognized for its advanced survey analytics. One user noted, ‘JotForm allows me to create visually appealing forms easily, while SurveyMonkey gives in-depth analysis of responses.’
How user-friendly are the interface and design options?
Users generally find JotForm’s drag-and-drop interface more intuitive, stating, ‘Creating forms on JotForm is straightforward and feels natural.’ SurveyMonkey, while powerful, can seem ‘overwhelming with its sheer depth of options.’
Which tool is better for advanced survey analytics?
SurveyMonkey tends to excel in analytics, with one user commenting, ‘The ability to analyze data with comprehensive reports is unmatched.’ In contrast, JotForm’s analytics features are more basic but useful for form submissions.
Are there more customization options available in JotForm or SurveyMonkey?
JotForm leads in customization, with numerous templates and themes available. A user noted, ‘I love that I can tweak every aspect of my forms.’ In comparison, SurveyMonkey offers less design flexibility and focuses more on question design.
Which platform offers better pricing options?
Many users find JotForm’s pricing to be more accessible and transparent. ‘Their free plan is robust,’ shared one user, while some SurveyMonkey users feel the pricing is steep, ‘especially when you need advanced features.’
What kind of customer support does each service provide?
SurveyMonkey’s customer support is frequently highlighted for its responsiveness, with a user stating, ‘Their support team is always there when needed.’ JotForm also offers support, but some users feel it’s slower, noting, ‘It can take time to get answers from them.’
How do the integrations compare between the two tools?
JotForm offers extensive integrations, allowing users to connect their forms to various applications effortlessly. A user remarked, ‘Integrating with my CRM was seamless with JotForm.’ SurveyMonkey also supports integrations, but fewer users find them as comprehensive.
Is it easier to collect payments using JotForm or SurveyMonkey?
JotForm is more favorable for businesses looking to collect payments, with one user stating, ‘The payment integration options are fantastic and easy to set up.’ SurveyMonkey, however, offers limited payment integration features.
Which platform is better for mobile usability?
JotForm is often mentioned for its mobile responsiveness. ‘Forms look great on mobile devices, and making adjustments is simple,’ said one satisfied customer. SurveyMonkey’s mobile experience is functional, but some users find it less user-friendly.
How do the templates offered by JotForm and SurveyMonkey compare?
JotForm is known for its vast library of templates tailored for different needs. Users mention, ‘The variety is impressive!’ Conversely, while SurveyMonkey provides templates, they typically focus more on survey formats rather than design aesthetics.
