Top LiveChat Alternatives & Competitors based on 695 Reviews
Reviews collected from
trustpilot.com
trustradius.com
facebook.com
capterra.com
sitejabber.com
softwareadvice.com
gartner.com
reviews.io
.
| Brand | Pricing |
|---|---|
|
☆ |
LiveChat offers three pricing tiers: Starter at $19 per month per agent, Team at $39, and Business at $59. Additionally, there is a custom Enterprise plan available. Key features include chat invitations, reports, and integration with other tools. |
|
☆ ☆ |
Crisp provides four pricing plans: Free for basic features, Pro at $25 per month per team member, and Unlimited at $95 per team member. There’s also a custom plan for larger teams. Pro features include advanced CRM capabilities, automated messages, and integration options. |
|
☆ ☆ |
Drift has three main pricing plans: Free for basic features, Premium with custom pricing, and Enterprise with tailored solutions. Drift emphasizes conversational marketing and sales, offering features like chatbots, scheduling, and analytics. |
|
☆ ☆ ☆ ☆ |
|
|
☆ ☆ |
Intercom operates with a tailored pricing structure based on selected features. Prices start with a basic plan for $39 per month, moving up through various tiers that can be customized based on the needs such as messaging, customer engagement, and support tools. |
|
☆ ☆ ☆ |
Zendesk pricing includes several tiers: Suite Team starting at $49 per agent per month, Suite Growth at $79, Suite Professional at $99, and Suite Enterprise priced starting at $150. Each level adds more advanced features for customer support and engagement. |
Compare your brand to your competitors
Why should you be looking for a LiveChat alternative?
Users often seek alternatives to LiveChat due to specific feature requirements, ease of use, budget constraints, and the availability of support options. Businesses may desire advanced customization, integration capabilities, or a more intuitive interface. Cost-sensitive users may prioritize budget-friendly solutions. Additionally, those requiring responsive customer service may explore other platforms. Top alternatives include Crisp, Drift, Freshdesk, Intercom, and Zendesk. This exploration will delve into their unique features, pricing structures, and target audiences to help users find the best fit for their needs.
Quick Overview of Top LiveChat Competitors
-
Crisp – Best LiveChat Alternative for Small Teams
Crisp offers a user-friendly interface and a unified messaging platform combining live chat, email, and social media interactions. Its strengths lie in affordable pricing models and features like real-time notifications, chatbot integration, and multi-channel support, catering particularly to small teams. -
Drift – Leading LiveChat Competitor for Conversational Marketing
Drift excels in real-time conversational marketing, allowing businesses to engage website visitors actively. Unique features include personalized messaging, intelligent chatbots, and powerful integration with CRM tools, making it ideal for lead generation and improving customer engagement efficiently. -
Freshdesk – Comprehensive LiveChat Alternative for Customer Support
Freshdesk provides an all-in-one customer support platform with robust ticketing systems, automation features, and multi-channel support, including live chat. Its intuitive interface and extensive integrations help streamline support processes more effectively than traditional live chat solutions. -
Intercom – Top LiveChat Competitor for User Engagement
Intercom combines live chat with advanced features like targeted messaging, rich data collection, and user segmentation. Its unique strength lies in creating personalized customer experiences through proactive engagement, making it a powerful tool for businesses focused on customer experience enhancement. -
Zendesk – Enterprise-Level LiveChat Alternative for Scalability
Zendesk is a leading customer support solution that integrates live chat seamlessly with a comprehensive support suite. It stands out in scalability and customization options, providing extensive reporting and analytics to help large organizations optimize their support efforts and enhance customer satisfaction.
LiveChat Alternatives: Feature by Feature Comparison
| Feature | Crisp | Drift | Freshdesk | Intercom | Zendesk | LiveChat |
|---|---|---|---|---|---|---|
| Live Chat | Crisp offers seamless live chat with integrations for multiple channels. | Drift focuses on real-time conversations, powered by AI chatbots. | Freshdesk includes live chat as part of its omnichannel support. | Intercom provides live chat, emphasizing enriched customer engagement with personalized messaging. | Zendesk provides robust live chat capabilities integrated with support systems. | Supports live chat, but with limited automation compared to others. |
| Chatbots | Crisp utilizes customizable chatbots for lead capture. | Drift’s intelligent chatbots prioritize leads and facilitate sales conversations. | Freshdesk features basic chatbots for ticket resolution. | Intercom’s bots offer advanced segmentation and personalized responses. | Zendesk offers AI-powered chatbots for customer service inquiries. | Basic chatbot functionality, lacks advanced features. |
| Integrations | Crisp has native integrations with major apps and can connect via API. | Drift integrates well with marketing tools and CRMs, enhancing sales pipelines. | Freshdesk integrates with various third-party applications for complete service management. | Intercom offers extensive integrations with popular SaaS tools, boosting functionality. | Zendesk features broad integration capabilities, enhancing workflow automation. | Limited integrations, mainly with major CRM systems. |
| User Interface | Crisp presents a user-friendly interface with easy navigation. | Drift’s interface is designed for sales teams, focusing on simplicity and efficiency. | Freshdesk has a comprehensive interface, but may be overwhelming for new users. | Intercom’s UI is clean and intuitive, favoring user engagement. | Zendesk offers a well-organized interface but can be complex for new users. | LiveChat provides a straightforward interface, but lacks customization options. |
| Ticketing System | Crisp provides a simple ticketing system for managing queries. | Drift lacks a dedicated ticketing system as it focuses on sales chats. | Freshdesk excels in ticket management with advanced features. | Intercom includes ticketing but focuses more on conversational experiences. | Zendesk is renowned for its powerful ticketing system and reporting features. | LiveChat has a basic ticketing system that requires additional features for robustness. |
| Analytics | Crisp provides analytics for conversations and user data. | Drift offers detailed analytics focused on conversion rates and lead engagement. | Freshdesk includes comprehensive analytics for tracking customer interactions. | Intercom provides advanced analytics to understand user behavior and support effectiveness. | Zendesk excels in analytics with customizable reporting tools. | LiveChat has basic analytics, less in-depth compared to counterparts. |
| Mobile App | Crisp offers a mobile app for chat management on-the-go. | Drift provides a mobile-friendly solution, although not a standalone app. | Freshdesk includes a robust mobile application for customer support. | Intercom has a strong mobile app enabling customer engagement anywhere. | Zendesk’s mobile app is feature-rich for support task management. | LiveChat has a mobile app, but fewer features compared to others. |
| AI Capabilities | Crisp has basic AI automation for chat functions. | Drift’s AI is advanced, focusing on lead qualification and personalized chats. | Freshdesk’s AI features are primarily ticket resolution-oriented. | Intercom’s AI provides highly personalized interactions and insights. | Zendesk incorporates AI for optimized responses and analytics. | LiveChat features minimal AI capabilities compared to others. |
| Customization | Crisp allows extensive customization options for chat widgets. | Drift offers limited customization, focusing on brand visibility. | Freshdesk provides basic customization for tickets and dashboards. | Intercom allows significant customization in chat flows and messages. | Zendesk offers robust customization options for ticket forms and user experiences. | Limited customization features compared to others. |
Unique or Superior Aspects:
- Crisp: Superior retail and B2B-focused integrations, ease of use.
- Drift: Excellent for sales teams with proactive lead engagement and AI-driven conversations.
- Freshdesk: Outstanding ticketing capabilities tailored for comprehensive customer support management.
- Intercom: Advanced user engagement methods and a highly customizable chat experience.
- Zendesk: Industry-leading ticketing system with extensive reporting and analytics options.
This table summarizes how each of these platforms compares to LiveChat, highlighting distinct advantages and capabilities that cater to varying user needs.
Compare your brand to your competitors
Integration Capabilities for each LiveChat competitor
| Alternative | Supported Integrations | Compatibility Notes |
|---|---|---|
| LiveChat | Slack, Mailchimp, Shopify, Salesforce, HubSpot, WordPress, WooCommerce | Integrates well with major e-commerce and CRM platforms. |
| Crisp | Slack, Zapier, WordPress, Shopify, Discord | Focuses on seamless integration with project management and e-commerce tools. |
| Drift | Salesforce, HubSpot, Slack, Marketo, Zapier | Strong emphasis on lead generation tools and marketing platforms. |
| Freshdesk | Slack, Zapier, Shopify, Salesforce, Gmail, Microsoft Teams | Excellent integration with major customer service and productivity tools. |
| Intercom | Slack, HubSpot, Salesforce, Zapier, Airtable, Shopify | Versatile integrations focusing on marketing automation and analytics tools. |
| Zendesk | Salesforce, Slack, Mailchimp, Shopify, Morningstar, WooCommerce | Widely supports various customer relationship management and marketing tools. |
Pros and Cons of each LiveChat Alternative
Here is a comparison of the alternatives to LiveChat, outlining their primary pros and cons:
| Alternative | Pros | Cons |
|---|---|---|
| Crisp | – Free tier available | – Limited customization options |
| – Robust integration with various platforms | – Requires some technical skills for advanced features | |
| – Built-in chatbot features | – Performance can be inconsistent during peak times | |
| Drift | – Advanced conversational marketing tools | – Expensive compared to other options |
| – High degree of personalization for leads | – Steeper learning curve for new users | |
| – Strong analytics and reporting features | – Not ideal for small businesses due to cost | |
| Freshdesk | – Comprehensive customer support features | – Can be complex to set up and manage |
| – Strong automation capabilities | – Limited chatbot functionality compared to some alternatives | |
| – Integrates with a wide range of applications | – Interface may feel cluttered | |
| Intercom | – Excellent engagement tools for user feedback | – Premium pricing that may not suit smaller businesses |
| – Customizable messaging workflows | – More suited for larger teams | |
| – Strong analytics and targeted messaging features | – Complexity can overwhelm new users | |
| Zendesk | – Highly customizable and scalable | – Can be overly complicated with too many features |
| – Integration with a wide range of applications | – Higher price point, especially for advanced features | |
| – Good multi-channel support | – Learning curve for new users |
This table summarizes the strengths and weaknesses of the listed alternatives in relation to LiveChat, focusing on specific features and capabilities relevant to typical use cases.
LiveChat vs Competitors: Traffic & Marketing Comparison
Traffic Comparison
In the provided data, Zendesk leads with the highest organic traffic, boasting counts exceeding 30 million visits in early 2025. Following closely are LiveChat and Freshdesk, with approximately 10-20 million visits, while Intercom sees traffic around 479,000. The brands Crisp and Drift lag behind, with Crisp under 500,000 and Drift under 140,000 visits. This stark contrast suggests Zendesk’s dominant market presence, whereas Crisp and Drift appear to struggle in attracting significant organic traffic.
Top Performing Keywords
LiveChat ranks highly for "ai chat" and "office chat," showcasing a strong focus on automation and workplace communication. Crisp excels with keywords like "customer messaging platform" and "live chat software for website," indicating a strong emphasis on customer interaction. Freshdesk dominates its space with competitive rankings in essential customer support keywords. Intercom and Zendesk are notable for their strategic focus on "customer care" and "customer service," respectively, while Drift lacks notable rankings, indicating potential gaps in keyword strategy.
Conclusions on Visibility and Reach
Based on organic traffic and keyword presence, Zendesk demonstrates the strongest visibility and reach, leveraging its extensive keyword rankings in customer service and support. LiveChat and Freshdesk also perform well, particularly in ai-driven and customer interaction tools. Intercom presents a solid strategy in automation, likely enhancing its traffic indirectly. Meanwhile, Crisp and Drift need to improve keyword positioning and traffic generation to enhance their market visibility and competitive edge.
Compare your brand to your competitors
Other “LiveChat” Alternatives & Competitors that you can find for free
Here are five alternatives and competitors to "LiveChat":
-
Tawk.to
- Key Features: Free live chat software, customizable widget, real-time visitor monitoring, automated triggers, and an easy-to-use mobile app.
- Strengths: Completely free to use, straightforward interface, extensive customization options.
- Value Proposition: Tawk.to is an excellent option for small to medium-sized businesses seeking an effective live chat solution without the burden of costs.
-
Olark
- Key Features: Real-time chat, automated messages, reporting and analytics, integration with various CRM tools, and customizable chat forms.
- Strengths: User-friendly interface, reliable uptime, comprehensive reporting features.
- Value Proposition: Olark offers an intuitive live chat platform that enhances customer support and engagement while providing powerful insights through analytics.
-
ChatBot
- Key Features: AI-driven chatbots, drag-and-drop chatbot builder, integration with various channels (including Facebook Messenger, Slack), and analytics dashboard.
- Strengths: Strong automation capabilities, user-friendly design, customizable interaction flows.
- Value Proposition: ChatBot enables businesses to automate customer interactions effectively, improving response times and operational efficiency.
-
LivePerson
- Key Features: AI-driven messaging, omnichannel support, conversation analytics, integrations with various business tools, and proactive messaging capabilities.
- Strengths: Advanced AI technology, strong focus on customer experience, supports various messaging platforms.
- Value Proposition: LivePerson transforms customer engagement through intelligent messaging solutions that lead to better customer satisfaction and increased operational efficiency.
-
Chaport
- Key Features: Live chat widget, chat history, automated greetings, offline messaging, and integration with various CRM systems.
- Strengths: Affordable pricing, simple setup, and strong mobile support.
- Value Proposition: Chaport provides an accessible yet feature-rich chatting solution ideal for growing businesses looking to enhance customer interactions without significant investments.
