Top Drift Alternatives & Competitors based on 695 Reviews
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| Brand | Pricing |
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Drift offers three main pricing tiers: Free, Pro, and Premium. The Free plan includes basic features like chat and email integration, while the Pro plan starts at $50/month and includes advanced features such as personalized messaging and reporting. The Premium plan has custom pricing and offers all Pro features plus additional customizations and support. |
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Crisp has three pricing tiers: Free, Pro, and Unlimited. The Free plan includes basic chat support, the Pro plan starts at €25/month and adds features like integrations and chatbots, and the Unlimited plan is priced at €95/month, offering unlimited agents and advanced customer engagement features. |
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Intercom has Standard, Plus, and Premium plans. The Standard starts around $39/month for basic features, while Plus offers more advanced options at $99/month. The Premium plan, tailored for larger businesses, has custom pricing and includes all features along with additional support and customization options. |
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LiveChat provides three pricing tiers: Starter, Team, and Business. The Starter plan is priced at $19/month per agent and includes basic chat features. Team starts at $39/month per agent, adding more sophisticated features, and Business at $59/month per agent, includes advanced analytics and integrations. |
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Zendesk offers a range of pricing tiers including Support Team, Support Professional, and Support Enterprise. Support Team starts at $5/month, while Support Professional at $49/month includes features like automation. Support Enterprise starts at $99/month and encompasses all advanced customization options and a higher level of reporting. |
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Why should you be looking for a Drift alternative?
Users often seek alternatives to Drift for various reasons, including specific feature requirements, ease of use, budget constraints, and support options. For those needing more tailored solutions or better pricing structures, exploring platforms like Crisp, Freshdesk, Intercom, LiveChat, and Zendesk can provide valuable insights. Each of these alternatives offers unique features, diverse pricing options, and is tailored to different user demographics. In this exploration, we will delve into these factors to help you find the best fit for your needs.
Quick Overview of Top Drift Competitors
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Crisp – Best Drift Alternative for Multichannel Support
Offers a complete communication suite including live chat, email integration, and a help desk in one platform. Crisp’s unique feature is its shared team inbox which enhances collaboration among team members. The ability to automate responses and track customer inquiries across multiple channels makes it a strong competitor to Drift. -
Freshdesk – Most Affordable Drift Competitor
A comprehensive customer support tool with features such as ticketing, team collaboration, and multichannel support. Freshdesk stands out with its affordable pricing tiers and built-in automation tools, enabling faster response times compared to Drift. It also integrates seamlessly with various third-party applications. -
Intercom – Best Drift Competitor for User Engagement
Focuses heavily on customer engagement and user interaction with features like targeted messaging and product tours. Intercom’s strength lies in its robust bots and automation capabilities, providing personalized customer experiences that enhance satisfaction compared to Drift’s offerings. -
LiveChat – Simplest Drift Alternative for Live Interaction
Known for its straightforward live chat capabilities, LiveChat excels in providing quick and easy support interactions. Its unique features include advanced reporting and a range of integrations with popular e-commerce platforms, making it a practical choice for businesses seeking simplicity and efficiency over Drift’s complexity. -
Zendesk – Feature-Rich Drift Competitor for Enterprise Solutions
A powerful customer service platform that includes ticketing, live chat, and a comprehensive knowledge base. Zendesk is particularly strong in scalability and customization, making it ideal for larger organizations. Its extensive reporting and analytics tools provide deeper insights than Drift, suiting companies with higher support needs.
Drift Alternatives: Feature by Feature Comparison
| Feature | Drift | Crisp | Freshdesk | Intercom | LiveChat | Zendesk |
|---|---|---|---|---|---|---|
| Live Chat | Yes | Yes | Yes | Yes | Yes | Yes |
| Focused on sales and lead generation. | Supports personal messaging with a user-friendly interface, allows for chat history access. | Comprehensive chat functionalities with third-party integrations and automated ticketing. | Advanced targeting options based on user behavior for personalized engagement. | Offers quick chat solutions and agent performance tracking. | Provides advanced chat functionalities with integrations to various channels. | |
| Chatbots | Yes | Yes | Basic | Yes | Basic | Advanced |
| Customizable bots for lead qualification. | AI-powered chatbots designed for complete conversation handling. | Limited to automated responses without advanced AI features. | Powerful bots capable of complex interactions and maintaining context over multiple conversations. | Basic automated responses without advanced features. | Customizable bots with context-aware features. | |
| Ticketing System | Limited | Basic | Advanced | Moderate | Basic | Advanced |
| Primarily focused on chat. | Basic ticketing with direct integration from chat. | Robust, term-based ticketing system with full tracking and engagement options. | Integrated with conversations but lacks a full-fledged ticket management system. | Simple ticketing creating directly from chats. | Comprehensive ticket management with automation across all channels. | |
| Integrations | Moderate | Wide range | Extensive | Extensive | Moderate | Extensive |
| Some third-party integrations. | Supports many apps including Zapier, social media, etc. | Integrates with numerous business tools and applications for seamless workflow. | High number of integrations with marketing automation tools for a unified experience. | Limited but useful integrations available. | Numerous integrations with third-party apps and services, allowing customized workflows. | |
| Automation | Yes | Yes | Advanced | Advanced | Basic | Advanced |
| Basic automated replies and workflows. | Workflow triggers for common inquiries with contextual AI suggestions. | Advanced workflow automation for ticket management and responses. | Highly customizable automation for lead qualification and user engagement. | Basic automated responses. | Extensive automation for ticket handling and reporting. | |
| Analytics & Reporting | Basic | Moderate | Advanced | Advanced | Moderate | Advanced |
| Insights on chat interactions mainly focused on leads. | Analytics on conversation metrics to improve user experience. | Comprehensive reporting for tickets handling, response, and customer satisfaction. | In-depth analytics on user behavior and engagement patterns with custom reporting options. | Basic data reporting for chats. | Extensive analytics on agents, tickets, and customer satisfaction. | |
| Mobile Apps | Yes | Yes | Yes | Yes | Yes | Yes |
| Focused on managing leads on the go. | Full-feature mobile app to manage all functionalities. | Comprehensive mobile app for ticket management. | Mobile app with advanced features like user messaging. | Solid mobile support for quick interactions. | Fully functional mobile application for customer service management. | |
| Support Channels | Primarily Live Chat | Live Chat, Email, Knowledge Base | Live Chat, Email, Phone, Social Media | Live Chat, Email, Help Articles | Live Chat, Email | Live Chat, Email, Phone, Social Media |
| Primarily focused on web chat interactions. | Offers multiple support channels. | Multiple channels for customer support creating diverse interaction methods. | Channels for engagement beyond chat, including SMS and push notifications for broader interaction. | Primarily focused on web chat. | Broad options for customer touchpoints, providing a choice for users. | |
| User Interface | Simple and sales-focused | User-friendly and customizable | Clean, straightforward design | Intuitive with in-depth UI for management | Straightforward design focused on chat efficiency | Professional and feature-rich UI |
| Tailored for lead generation. | User-friendly with a highly customizable dashboard. | Functional design focused on task efficiency. | Engaging interface with rich features for user interaction | Quick access embedded chats. | Detailed interface supporting multiple functionalities. |
Unique/Superior Aspects
- Crisp: Emphasizes user-friendliness with a personalized dashboard and rich features for real-time engagement.
- Freshdesk: Superior ticket management with advanced automation capabilities aimed at enhancing customer support.
- Intercom: Unique for its advanced targeting and segmentation capabilities, ideal for personalized marketing and engagement.
- LiveChat: Provides detailed performance tracking of agents, optimizing live chat interactions.
- Zendesk: Known for extensive ticket management capabilities and overall integration with various support channels.
Each platform caters to different aspects of user needs, with specific strengths that might appeal to various business models.
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Integration Capabilities for each Drift competitor
| Alternative | Supported Integrations | Compatibility Notes |
|---|---|---|
| Drift | Salesforce, HubSpot, Slack, Zapier, Microsoft Teams, Intercom, Mailchimp | Strong CRM and marketing integrations. |
| Crisp | Zapier, Shopify, WordPress, Google Analytics, Mailchimp, Webhooks | Supports various eCommerce and analytics tools. |
| Freshdesk | Slack, Zoom, Shopify, Jira, Zoho CRM, Trello, Google Workspace, Mailchimp | Comprehensive integrations for project management and CRM. |
| Intercom | Salesforce, HubSpot, Slack, Zapier, Shopify, Jira, Mailchimp, Pipedrive | Focus on CRM and marketing automation tools. |
| LiveChat | Shopify, WordPress, Salesforce, Zapier, Mailchimp, Zendesk, Slack | Integrates with eCommerce and customer relationship tools. |
| Zendesk | Salesforce, Slack, Jira, Shopify, Mailchimp, HubSpot, Microsoft Teams, Google Workspace | Extensive CRM and collaboration tool integrations. |
Pros and Cons of each Drift Alternative
Here’s a table comparing "Crisp," "Freshdesk," "Intercom," "LiveChat," and "Zendesk" as alternatives to "Drift," focusing on their primary pros and cons relevant to typical use cases.
| Alternative | Pros | Cons |
|---|---|---|
| Crisp | – Affordable pricing, especially for startups. | – Limited integrations compared to other platforms. |
| – Simple and intuitive interface. | – Fewer advanced features for large enterprises. | |
| – Multi-channel support (email, chat, social media). | ||
| Freshdesk | – Comprehensive ticketing system integrated with chat functionality. | – Can become overwhelming with too many features for small businesses. |
| – Powerful automation and workflow capabilities. | – Slightly less user-friendly interface for new users. | |
| – Strong reporting and analytics tools. | ||
| Intercom | – Highly customizable messaging features for user engagement. | – Higher pricing tiers may not be cost-effective for smaller teams. |
| – Robust API and integration options with other tools. | – Requires time to learn and fully utilize advanced features. | |
| – Effective automation tools for customer communication. | ||
| LiveChat | – Real-time monitoring with high-quality chat features. | – Limited customer support compared to competitors. |
| – Easy setup and user-friendly interface. | – Fewer features for CRM and ticketing integrations. | |
| – Strong focus on proactive chat engagement tools. | ||
| Zendesk | – Comprehensive support platform with ticketing and chat. | – Can be complex to set up and manage for small organizations. |
| – Extensive integrations and scalability for larger teams. | – Higher cost compared to some alternatives, especially for advanced features. | |
| – Robust reporting and analytics capabilities. |
This table highlights the key strengths and weaknesses of each alternative in relation to Drift, providing a straightforward overview for decision-making based on typical use cases.
Drift vs Competitors: Traffic & Marketing Comparison
Traffic Comparison:
In terms of organic traffic, Zendesk dominates the landscape with an impressive monthly count peaking at over 38 million, followed closely by LiveChat with a high of nearly 16 million. Freshdesk also exhibits robust traffic, surpassing 3 million consistently across recent months. Drift and Crisp show more modest figures, with Drift reaching a peak around 843,000 and Crisp around 400,000. Thus, Zendesk retains the highest traffic, while Crisp holds the lowest among the assigned brands.
Top Performing Keywords:
Freshdesk excels with its keyword strategy, ranking first for multiple essential customer support terms, including "service desk software" and "customer support software". Drift leverages its keywords effectively in sales sectors, dominating searches for terms like "sales software" and "pipeline management software". Conversely, Crisp finds its strength in messaging platforms but ranks lower on broader market terms like "live chat software". This disparity indicates Freshdesk’s focus on comprehensive customer support solutions while Drift’s emphasis lies in sales-oriented keywords.
Conclusions on Visibility and Reach:
In conclusion, Zendesk’s substantial organic traffic and diverse keyword rankings give it unparalleled online visibility, especially within customer support services. Freshdesk follows with a commendable footprint in support software, while Drift and Crisp are more niche-focused, with lower overall traffic. LiveChat stands out in chat solutions, implying a strategic positioning in real-time communication channels. Overall, brands like Zendesk and Freshdesk show stronger reach across wide-ranging customer service domains, indicating robust marketing strategies.
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Other “Drift” Alternatives & Competitors that you can find for free
Here are five alternatives and competitors to Drift, along with their key features, strengths, and value propositions:
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HubSpot Sales
- Key Features: Live chat, email tracking, CRM integration, meeting scheduling, conversation routing, chatbots.
- Strengths: Robust CRM tools combined with conversational marketing features, seamless integration with HubSpot’s marketing and sales tools.
- Value Proposition: An all-in-one platform that helps businesses manage customer relationships and drive sales, while providing a user-friendly chat experience.
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Tawk.to
- Key Features: Free live chat software, customizable chat widget, multilingual support, reporting and analytics, automated triggers.
- Strengths: Completely free, easy to set up and use, with no hidden fees, making it accessible for businesses of any size.
- Value Proposition: Cost-effective solution for companies looking to engage with website visitors without incurring significant costs.
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Olark
- Key Features: Real-time chat, visitor insights, automated messaging, transcripts, integrations with CRM and email marketing tools.
- Strengths: Simple interface, strong focus on customer service and support, good integration options.
- Value Proposition: Designed for businesses that prioritize customer interaction through personalized communication and insights.
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EngageBay
- Key Features: Live chat, email marketing, CRM, landing page builder, help desk, lead generation tools.
- Strengths: Offers a comprehensive suite of marketing tools, including sales and support functionalities, at an affordable price.
- Value Proposition: An integrated platform that simplifies marketing, sales, and support for small to medium-sized businesses looking to grow.
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Zoho SalesIQ
- Key Features: Real-time visitor tracking, live chat, chatbot, integrations with other Zoho apps, analytics and reporting.
- Strengths: Part of the Zoho ecosystem, providing a cohesive experience when utilizing other Zoho products; robust reporting capabilities.
- Value Proposition: Enhances customer engagement using intelligent insights while being part of a complete suite of business tools that improve productivity.
These alternatives each provide unique features and benefits, catering to different business needs and preferences within the live chat and customer engagement space.
