Top Crisp Alternatives & Competitors based on 410 Reviews
Reviews collected from
trustpilot.com
gartner.com
reviews.io
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Crisp offers a Free plan with basic features, as well as three paid plans: Pro at $25/month, Unlimited at $95/month, and Custom at $349/month. Prices vary based on the number of features and support options included. |
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Drift provides a range of pricing options, starting with a Free plan that includes basic features. Paid plans are grouped into three tiers, with pricing available upon request for their Pro and Advanced plans, which include sophisticated chatbot and marketing tools. |
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Intercom’s pricing is feature-based with a tailored approach. They offer various products like Messenger and Inbox, each with separate pricing. As of the last update, entry-level plans generally start around $39/month, but specific details need to be requested based on the desired features. |
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LiveChat provides several pricing tiers starting with a $19/month plan, followed by the $39/month and $59/month plans. Each tier adds more features, such as analytics, integrations, and support. There’s also an Enterprise option that comes with customized pricing. |
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Zendesk pricing starts with a Team plan at $19/month per agent, with the Professional plan priced at $49/month per agent, and the Enterprise plan at $99/month per agent. They also offer a suite that can include additional products at varied pricing, making it flexible based on needs. |
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Why should you be looking for a Crisp alternative?
Users often seek alternatives to "Crisp" for various reasons, including the need for specific features, enhanced ease of use, budget constraints, and better support options. As businesses evolve, the right tool must align with their unique requirements. Top alternatives include "Drift," known for its conversational marketing capabilities; "Freshdesk," offering robust customer support; "Intercom," focused on customer engagement; "LiveChat," favoring user-friendly design; and "Zendesk," known for its extensive ticketing system. This overview will delve into each option’s features, pricing, and target users.
Quick Overview of Top Crisp Competitors
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Drift – Best Crisp Alternative for Conversational Marketing
- Focuses on real-time conversations via chatbots and live chat.
- Offers conversational marketing tools to capture leads instantly.
- Integrates seamlessly with CRM systems for better lead management.
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Freshdesk – Cheapest Crisp Competitor for Customer Support
- Provides a free tier suitable for small businesses and startups.
- Features ticketing, automation, and collaboration tools.
- User-friendly interface and strong reporting capabilities.
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Intercom – Most Versatile Crisp Alternative for Customer Engagement
- Combines live chat, chatbots, and email marketing in one platform.
- Offers targeted messaging and onboarding solutions.
- Excellent analytics and customer segmentation features.
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LiveChat – Best Crisp Competitor for User-Friendliness
- Simple and intuitive interface, making it easy for teams to adopt.
- Supports proactive chat invitations and detailed visitor tracking.
- Integrates with various platforms, enhancing customer interaction.
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Zendesk – Most Robust Crisp Alternative for Enterprise Solutions
- Comprehensive customer service platform with extensive features.
- Advanced ticketing system and omnichannel support capabilities.
- Strong reporting and analytics tools for large-scale operations.
Crisp Alternatives: Feature by Feature Comparison
| Feature | Drift | Freshdesk | Intercom | LiveChat | Zendesk | Crisp |
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| Live Chat | Real-time chat with bots and humans for sales | Multi-channel chat support | Personalized live chat with targeted messages | Integrated live chat with proactive engagement | Multi-channel support with chat integration | Real-time chat with website integration |
| Unique Aspect | AI-powered chatbots for qualified lead routing | Easy ticketing integration with chat | Customizable message bots for specific audiences | Unlimited agent access to chat | Advanced reporting tools | Simple, unified interface |
| Integrations | Supports various integrations with CRM, marketing tools | Extensive third-party app integrations | Robust integrations with major apps | Multiple integrations with CRMs & third-party tools | Wide range of integrations with APIs | Limited integrations compared to others |
| Unique Aspect | Focus on marketing, sales, and customer success tools | Strong for IT and customer service teams | Rich customer engagement tracking | Integrations focused on e-commerce | High customization potential | Lacks a diverse range of integrations |
| Automation | Powerful automated messaging and bot capabilities | SLA and automation for ticket handling | Customized automated responses | Basic automation for common queries | Advanced workflow automation | Basic automated workflows |
| Unique Aspect | Unique algorithms for proactive chat campaigns | Goal tracking and automation rules | Advanced user segmentation and targeting | Simple automation without extensive customization | Complex automation based on user behavior | Limited automation options |
| Bots | AI-driven bots for qualification and customer support | AI features for ticket resolution | Chatbots tailored for user adoption | Basic bot features for common questions | AI-powered bots for ticketing | Basic chatbot functionality |
| Unique Aspect | Lead qualification bots specifically for sales | Ticketing resolution bots for support | Versatile bots for both marketing and support | Fewer configurations for bots | Advanced machine learning for smart bots | Limited bot configurability |
| Analytics | Intuitive analytics dashboard for conversion metrics | Comprehensive reporting for team performance | Detailed analytics for user engagement | Monthly chat performance analytics | In-depth analytics and reporting features | Basic analytics without detailed segmentation |
| Unique Aspect | Emphasis on sales conversion metrics | Reporting tailored for support teams | Robust user behavior analysis | Performance metrics oriented towards live chat | Extensive analytics with custom reporting | Lacks depth in analytics capabilities |
| Mobile Experience | Responsive mobile app for on-the-go access | Mobile app optimized for support handling | Rich mobile capabilities for user engagement | Full mobile functionality for agents | Seamless mobile app for service agents | Mobile experience is basic compared to others |
| Unique Aspect | Focus on mobile-first strategies | Great for remote customer support teams | Engaging mobile experience for all features | Strong mobile agent functionality | High-quality mobile app for full service | Basic mobile features |
| Pricing | Flexible pricing tailored to size of business | Competitive pricing with a free tier | Flexible pricing based on features | Affordable pricing with straightforward options | Tiered pricing based on features and needs | Simpler pricing structure |
| Unique Aspect | Pricing model encourages growth | Free tier for small teams | Customized pricing plans | Clear pricing based on live chat features | Value-based pricing for extensive support | Simplified pricing but fewer premium features |
This table outlines how Drift, Freshdesk, Intercom, LiveChat, and Zendesk compare against Crisp across key features with an emphasis on unique aspects and benefits specific to users.
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Integration Capabilities for each Crisp competitor
| Alternative | Supported Integrations | Compatibility Notes |
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| Crisp | Shopify, WordPress, Slack, Zapier, Magento, HubSpot | Integrates well with major eCommerce and CRM platforms. |
| Drift | Salesforce, HubSpot, Marketo, Zapier, Intercom | Focused on marketing tools, strong CRM integrations. |
| Freshdesk | Slack, Zapier, Shopify, WordPress, Jira, Microsoft Teams | Comprehensive integrations for support and project management. |
| Intercom | Salesforce, HubSpot, Slack, Zapier, Shopify, Magento | Emphasizes customer engagement tools, strong CRM support. |
| LiveChat | Shopify, WordPress, Zapier, Facebook, WooCommerce | Popular for eCommerce, seamless with major CMS platforms. |
| Zendesk | Salesforce, Shopify, WordPress, Slack, Microsoft Teams | Extensive app integration for enhanced support functionality. |
Pros and Cons of each Crisp Alternative
Here’s a comparison table outlining the primary pros and cons of five customer support and chat solutions—Drift, Freshdesk, Intercom, LiveChat, and Zendesk—relative to Crisp:
| Alternative | Pros | Cons |
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| Drift | – Strong emphasis on conversational marketing and lead generation. – Offers chatbots for automated interactions. – Integrates well with CRM and marketing tools. – User-friendly interface. |
– Higher pricing tiers may not be budget-friendly for small businesses. – Limited ticketing system capabilities compared to support-focused tools. – Some advanced features may require additional training. |
| Freshdesk | – Comprehensive ticketing system with extensive reporting features. – Built-in automation tools for managing customer queries. – Affordable pricing plans suitable for small to medium businesses. – Multi-channel support (email, phone, chat). |
– User interface may not be as intuitive as competitors. – Can become complex as features add up, leading to a steeper learning curve. – Limited customization options for chat widgets. |
| Intercom | – Advanced automation and segmentation options for targeted messaging. – Robust customer engagement capabilities with proactive chat. – Good analytics and reporting tools. – Integration with various third-party applications. |
– Higher cost may be a barrier for startups or small companies. – Some features are more geared towards sales than traditional support. – Can be overwhelming due to feature richness. |
| LiveChat | – Simple and user-friendly interface. – Strong focus on live chat capabilities with great features. – Comprehensive analytics to track performance metrics. – Good integration options with various platforms. |
– Primarily focused on live chat; lacks advanced ticketing system. – Less robust for managing large volumes of customer inquiries. – Pricing can escalate quickly with additional features. |
| Zendesk | – Highly customizable and scalable for businesses of all sizes. – Robust ticketing system with multi-channel support. – Strong reporting and analytics features. – Large integrations ecosystem. |
– Complexity can be intimidating for new users. – Pricing can quickly rise with add-ons and features. – Some users report performance issues during peak times. |
This comparison highlights key strengths and weaknesses for each alternative in relation to Crisp, providing a clear understanding of their capabilities in typical use cases.
Crisp vs Competitors: Traffic & Marketing Comparison
Traffic Comparison
In the provided data, Zendesk shows the highest organic traffic with numbers exceeding 24 million monthly views around early 2025. Freshdesk follows closely, peaking at over 3.6 million, while LiveChat captures around 16.5 million. Drift has fluctuating traffic, recently around 112,500, reflecting lower visibility compared to others. Crisp attracts less, peaking around 396,661. The stark difference in traffic volumes highlights the dominance of Zendesk and Freshdesk in the customer support software sector.
Top Performing Keywords
Each brand utilizes distinct strategies in keyword rankings. Crisp excels in high-ranking keywords related to instant messaging and customer chat software, holding top positions across these terms. Drift shows strength in sales CRM and pipeline management keywords, achieving top ranks for several relevant terms. Freshdesk dominates in customer service-related keywords, consolidating its market position. In contrast, Intercom struggles with lower visibility for terms like "automated customer service" despite having key phrases ranked. Notably, Zendesk has a strong foothold in service desk-related keywords.
Conclusions on Visibility and Reach
Based on organic traffic and keyword reach, Zendesk emerges as the leader in online visibility, primarily due to its significant traffic and high-ranking keywords in the customer support domain. Freshdesk also shows robust visibility with solid traffic numbers and keyword performance. LiveChat captures substantial traffic as well, indicating a strong presence. Brands like Crisp and Drift show potential but require better keyword optimization to enhance their visibility. The comparisons reveal the competitive landscape, emphasizing a need for strategic keyword focus for all brands involved.
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Other “Crisp” Alternatives & Competitors that you can find for free
Here are five alternatives and competitors to "Crisp," along with their key features, strengths, and value propositions:
1. Tawk.to
- Key Features: Live chat, ticketing system, chatbot, visitor tracking, mobile apps.
- Strengths: Completely free to use with robust features, easy to integrate with websites, and no limits on agents or chats.
- Value Proposition: Offers a cost-effective solution for businesses of all sizes to provide customer support and engage with visitors in real-time.
2. Olark
- Key Features: Live chat, automated messages, reporting and analytics, integrations with CRM systems, mobile access.
- Strengths: User-friendly interface, excellent integration capabilities, and strong focus on customer relationship management.
- Value Proposition: Helps businesses improve conversion rates through better communication and insights into customer behavior.
3. HubSpot Service Hub
- Key Features: Live chat, automated ticketing, help desk software, knowledge base, customer feedback tools.
- Strengths: Seamless integration with HubSpot CRM, robust analytics, and customization options.
- Value Proposition: Provides a consolidated platform that enhances customer service efficiency while leveraging CRM data to inform interactions.
4. Chatra
- Key Features: Live chat, offline messaging, visitor tracking, integration with e-commerce platforms, mobile app accessibility.
- Strengths: Simple, intuitive interface, effective for small to medium-sized businesses, and attractive pricing options.
- Value Proposition: Focuses on enabling proactive chat and engagement, helping businesses increase sales conversions through real-time communication.
5. HelpCrunch
- Key Features: Live chat, email marketing, help desk, user onboarding, CRM capabilities.
- Strengths: Combines customer support with marketing tools, making it ideal for growing startups and small businesses.
- Value Proposition: Delivers a comprehensive solution that unifies messaging and customer engagement, enhancing overall customer relationships and retention.
These alternatives offer diverse features and strengths that can cater to a variety of business needs while providing a solid foundation for customer engagement and support.
